Definitions and interpretation
Data collectively all information that you submit to Rodda and Hocking Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies); Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; GDPR the General Data Protection Regulation (EU) 2016/679; Rodda and Hocking Ltd,
we or us
Rodda and Hocking Ltd, a company incorporated in England and Wales with registered number 06808917 whose registered office is at Bishopstone, 36 Crescent Road, Worthing, West Sussex, BN11 1RL; UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011; User or you any third party that accesses the Website and is not either (i) employed by Rodda and Hocking Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Rodda and Hocking Ltd and accessing the Website in connection with the provision of such services; and Website the website that you are currently using, https://conservatoriesincornwall.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
- For purposes of the applicable Data Protection Laws, Rodda and Hocking Ltd is the “data controller”. This means that Rodda and Hocking Ltd determines the purposes for which, and the manner in which, your Data is processed.
- We may collect the following data via our website, which includes personal Data, from you:
- contact Information such as email addresses and telephone numbers;
- IP address (automatically collected);
- Address information
- We may collect further data for quotation purposes
How we collect Data
- We collect Data in the following ways:
- data is given to us by you;
- data is received from other sources; and
- data is collected automatically.
Data that is given to us by you
- Rodda and Hocking Ltd will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means;
- when you enter a competition or promotion through a social media channel;
- when you elect to receive marketing communications from us;
- when you use our services;
Data that is received from publicly available third parties sources
- We will receive Data about you from the following publicly available third party sources:
- Google +;
Data that is collected automatically
- To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
We need your information in order to:
- Enter into a binding agreement with you and/or perform our obligations under a binding agreement with you (such as your contract for the supply and fit of windows and doors)
We will use your information for the following purposes only:
- Providing a quote
- Installing any order you place
- Marketing similar products and services we may offer from time to time that we reasonably believe may be of interest to you
- Ensuring that the information we hold about you is accurate and up to date
- Dealing with the process of putting in place the insurance backed guarantees relating to your installation
- Serving and maintaining your installation
- Completing any remedial work as required by the Installation
If you do not accept our quote we will retain your information for 12 months and may contact you during that period to remind you that it is outstanding. After this time frame we will delete your data unless you ask us not to. Where you accept a quote we will retain your information for so long as it takes to complete the installation of your order and thereafter for so long as you have a full and valid insurance backed guarantee in place and/or a service and maintenance contract with us in relation to your installation.
If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
Who we share Data with
Your information will be shared with;
- Independent Network, part of Network Veka Limited for the purpose of contacting you to ensure that you are satisfied with our service and in order to put in place a separate insurance backed 10 year guarantee
- Consort Ltd. or any other company that we choose to be the fabricator of your windows who may need your details in order to deliver the products to you or to contact you in the event that you need to rely upon your guarantees
- Any lending source in order to provide you with details of potential finance that may be available to you to pay for your installation
- Assure CPS for the purpose of ensuring that the relevant building regulations are fully complied with
- The GGF ( Glass and Glazing Federation)
- All Checked Ltd for the purposes of providing online quotes when using our online quote functionality
- Our staff which need to access and process such information in order to fulfil your order and subsequently arrange for the necessary guarantees are properly put in place and other administrative purposes.
Minimal information may also be shared with other third parties including;
- Livecall for providing the automatic free callback service.
- Google Analytics for helping us to understand how you use the site and ways that we can improve your experience
- Facebook tracking to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. ;third party service providers who provide services to us which require the processing of personal data –
Keeping Data secure
- We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com.
- If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
- Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
- You have the following rights in relation to your Data:
- Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your Data.
- Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
- To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
- If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
- It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
- We may also disclose Data to a prospective purchaser of our business or any part of it.
- In the above instances, we will take steps with the aim of ensuring your privacy is protected.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- By using our website you agree to give give your consent to the placing of Cookies, you are enabling Rodda and Hocking Ltd to provide a better experience and service to you.
- This Website may place the following Cookies:
|Type of Cookie||Purpose|
|Analytical/performance cookies||They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.|
|Functionality cookies||These are used to recognise you when you return to our website. This enables us to, for example; personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).|
- You can find a list of Cookies that we use in the Cookies List below.
- You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
- You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
- For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following analytical/performance cookies:
|Description of Cookie||Purpose|
|Google Analytics||For helping us to understand how you use the site and ways that we can improve your experience|
|Facebook tracking pixel||This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad.|
We use the following functionality cookies:
|Description of Cookie||Purpose|
|All Checked Online Quote||If you use the Online Quote feature on our website the items/details you enter will be recorded via a cookie so we can provide you with an online quote.|
|Livecall||Provides functionality of our free telephone callback feature|
- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
- This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Last updated: 25 May 2018